Privacy Policy
Last updated: September 2026
This policy explains how PortalHub Ltd ("PortalHub", "we", "us") collects, uses and protects personal data when you use our website and estate & letting agent software.
1. Information we collect
We collect information you give us directly, such as your name, email address, phone number and company details when you register, contact us or use the dashboard. We also collect data you enter into the platform on behalf of your business, including property, contact, payment and diary records.
2. How we use your information
We use your information to provide and improve the service, process payments, respond to support requests, publish your listings to the property portals you've connected, and send you important account or service updates.
3. Sharing your information
We do not sell your personal data. We share information with third parties only where necessary to deliver the service — for example, sending listing data to property portals (such as Rightmove, Zoopla, OnTheMarket and PrimeLocation) at your instruction, or with service providers who help us run the platform (such as hosting and email delivery).
4. Data security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. Passwords are stored using industry standard hashing, and access to your account data is restricted to your business.
5. Data retention
We retain your information for as long as your account is active, or as needed to provide the service, comply with our legal obligations, resolve disputes and enforce our agreements.
6. Your rights
You can ask us to access, correct or delete the personal data we hold about you at any time by contacting us. You can also update most of your details directly from your dashboard.
7. Cookies
Our website uses cookies to keep you signed in and understand how the site is used. See our Cookie Policy for details.
8. Contact us
If you have any questions about this policy or how we handle your data, please get in touch.